Frequently asked questions

QUESTIONS FROM BUYERS:
1. About MARRYJim

 

What is MARRYJim?
MARRYJim is a high-end internet based showroom for wedding dresses where buyers and sellers can connect directly. We make finding the perfect wedding dress, easy. First of all we introduce you to young and established international designers with their beautiful dress collections! We especially try to discover the trendy unknowns – tomorrow’s stars. We look behind the scenes in fashion capitals of the world from New York to Berlin to London to many more incredible cities. Another unique fact about MARRYJim is that we not only look for designers and bridal stores but also former brides and newlyweds can come to us and list their dresses. For this reason you can find a great selection of new as well as once loved wedding dresses, vintage gowns and sample dresses on MARRYJim. You can discover designer wedding dresses for regular and discounted prices. Also, not only used designer wedding dresses might be offered for a bargain price. There are plenty of reasons why unworn dresses get listed; say because a bride changed her mind and bought a second gown, because she got pregnant, because the wedding got called off or because bridal stores over-ordered. We offer you to find dresses in your local neighborhood where you can try them on. But of course you can discuss with the seller / the designer to send the dress by mail, as well.


Who started MARRYJim?
Ulrike Adler Stevens based in New York, Nina Dautzenberg in Berlin and Andrea Gadesmann in Zurich are the founders of MARRYJim. Today mainly Ulrike is taking care
 and enhancing the website.
 

Who uses MARRYJim?
MARRYJim is a listing venue specializing in connecting buyers and sellers of new and second hand bridal couture. Users are brides-to-be, recent brides, bridesmaids, mothers of brides and grooms, but also professionals like wedding planners, wedding retailers, wedding vendors, stylists and anyone else interested in buying, selling and discovering gorgeous wedding gowns.

2. Using MARRYJim

 

Why should I buy my wedding dress online?

First of all: you don’t have to buy your dress online. Especially when it comes to bridal gowns the buying experience with friends is still a popular and important ritual. But the internet allows you to do research – and there is no better way of doing it. This website was never planned to be in competition with the real world, we actually try to lead you to the right designers, bridal stores and individuals. This website is the result from stress of one of Jim’s Angels that she went through when she was running out of time and had visited multiple bridal stores in her city and could not find her “perfect” dress. She needed something to steer her in the right ‘bridal’ direction which is how the idea of MARRYjim was born. Learn more about the steps to buy a wedding dress.
 

Why should I search for my wedding dress on MARRYjim?
There are so many reasons and it’s a win-win for all involved, some examples are:
- We are focused on high-end designer wedding dresses
- You can discover new, up-coming designers, great vintage dresses as well as preowned dresses
- Savings on average of 30-70% if you buy preowned
- No waiting time on sample, vintage and preowned dresses! They are ready to wear or to alter.
- You can create a list of your favorites
- You may use detailed search tools to find what you specifically dream of for your wedding dress
- Help another bride regain some money from her wedding expenses.
- Love the Earth! Recycling a wedding gown is good for the planet.
 

Do I need an account?
Yes, you will need to sign up for a free account to: 

- create a wish list
- manage your contact details

- manage your newsletter subscription

- sell a dress
To maintain the quality of our platform we validate the e-mail addresses. When you create an account you receive a confirmation by e-mail. Please check your spam folder if you do not receive it. Next, make sure to add MARRYJim.com to your "safe senders" list. If you are logged into your account you can change all data and unsubscribe from the mailing list. If you wish to delete your account please contact us directly at customerservice@marryjim.com.
 

Do I have to sign in to contact a seller?
No, you don´t have to be logged in. Athough, we highly recommend that you open an account.
 

Do you protect my e-mail address?
We do not sell your e-mail address to anyone. Your privacy is extremely important to us.


What can I buy on MARRYJim?
You will find a variety of dresses on our site. MARRYJIM understands itself not as an online shop but a virtual showroom where designers, bridal shops and private people get together. Hopefully, we will lead you to the right dress. You can find new, used, vintage or sample wedding gowns on MARRYJim.com for regular and reduced prices offered by designers, individuals, bridal stores and other resellers. We hope that we will be able to extend the choice of products as soon as possible!


Who offers new wedding dresses for sale on MARRYJim?
Designers, bridal stores and other retailers can list new wedding dresses. But also individuals might have a new wedding dress in their closet. Think of all the weddings that get called off (approx. 250.000 in the US, only), brides that are lucky and get pregnant or just change their mind and buy another dress in a different style. These dresses are preowned, but never used or worn.
 

Who offers once worn dresses on MARRYJim, why should I buy one?
Vintage is extremely popular now-a-days. Used or worn bridal gowns will mainly be offered by individuals and vintage stores. Bridal stores will offer their sample dresses and designers dresses that have shown and worn on the catwalk. Those dresses were not worn at a wedding but are not considered new. All women know how expensive a wedding can be, and a wedding dress is only one of the many decisions to make. Services, products, just everything seems insanely overpriced. Deciding to buy a second hand wedding dress might get you your dream designer dress, 30 to 70% below retail. You can spend the money saved on something else, but still get your dream dress. Wedding dresses are only worn for a few hours and get well cleaned – but you can save hundreds or thousands of Euros or Dollars. More and more women are buying wedding gowns this way. Another important fact about us and why you should buy a once worn dress is that it is good for the planet. You would be making an earth-friendly and eco-conscious choice to re-use or pass a dress along. We emphasize that it is a new way of thinking for a new kind of bride.


What are your fees?
MARRYJim does not charge buyers anything. We spend a lot of time, actually every day, on keeping MARRYJim up and running and to launch the website we spent ten thousands of dollars. If you found your dream dress, saved a lot of money or just liked our service we would be so happy to receive even a small contribution. With Paypal it only takes a minute: https://www.marryjim.com/en/thanks

3. Search tips

 

How do I find my dream dress on your site?
BROWSE … One option of course is to let yourself get inspired by just surfing the website with a glass of champagne next to you and some good music. Buying a wedding dress should be a wonderful experience, even on the internet. For those of you we have the following options to get new ideas:

- use the “Find a dress” tab in our navigation at the top of the page and choose between all wedding dresses, new arrivals, dresses we love, vintage, best deals or most unique dresses

- “Dresses we love” has subcategories that might be interesting for you to explore: classic, trendy, romantic, modest, glamorous, sexy, unique
- you can also use our Designer index if a specific designer is key for you

- if you only want to see new dresses offered by designers go to “Designer collections”

SEARCH … If you already know more specifically what you are looking for our search criteria are the best ones out there on the internet - you can search for everything in all combinations! E.g. look for a dress or a designer in your neighborhood, the right style, price range, color, embellishment … Use the following options to search more specifically:

- use the search box in the upper right-hand corner to search all listings via keywords

- we offer a left navigation with a reduced number of search choices to narrow down any dress selection shown
- use our advanced search including ALL existing search criteria, also less common ones.

We strongly recommend testing the advanced search or at least to look once at all the options there. There are many ways of finding the right wedding dress. Maybe you know since you are a little girl how your dress should look like. Maybe you leaf through bridal magazines and you tear out pages of favorite gowns. Or you discuss the perfect wedding style for your body type with girlfriends. Whether you have a clear idea, know a designer’s name, the name of a dress, the shape, size and color you can use our search or you let yourself drift on our website – MARRYJim offers a wide range of wonderful new and unique gowns by known and unknown designers as well as wonderful bargains on high-end designer wedding gowns at prices below the retail price.


Can I search in a special city or area?
Of course! One key idea behind MARRYJim is that we introduce you to designers in your neighborhood that you have never heard of. Or maybe you plan a trip to a city and you want to set up appointments there. Our google maps will guide you to the wedding dress of your dreams. We try to connect you with local retailers and private sellers so that you can inspect the dress closely in person and even try the dress on. Especially when it comes to wedding dresses it is such a personal decision. Browsing through dresses with the left navigation or using the advanced search you can always add your postal code and define a radius around it where the dresses should be located. The easiest is also to put the city in the search box on the top hand side..


Can you inform me when a new dress has been posted?
There are so many new dresses added to the platform that it does not make sense to constantly send you e-mails. But you can find the new dresses under “Buy a dress / New Arrivals” on our website.


Can I save the dresses that I like?
Next to each dress you see the “Add to favorites” button. As a registered user you'll have the opportunity to save as many dresses as you like. You can access your list anytime if you log into your account.


How do I know what dress size I have?
There are two sizes describing a wedding dress: First the size on the dress label, called "label size", which unfortunately can vary among designers. The second is the owner's typical size which is called "street size", it is the size the owner/buyer would purchase most often when it comes to regular clothes. As designers cut gowns differently than regular clothing and use different label sizes, you might have to choose a size that is smaller or larger than the one you normally wear. Use the designer’s own size charts, if available, as a guide to determine what size you should select. You can also compare the measurements of the bust, waist and hips. If the information is not shown on the dress detail page, you can always ask the seller and/or designer. If you buy a second hand dress that was previously altered it is even more important to look at the previous wearer’s measurements as the label size will not be longer be valid. Or ask at least for her street size at the time wearing the dress. Try to meet the seller and try on the dress before you make a decision. Maybe it fits like a glove. If not, make sure that the dress can be altered again. Maybe you get in touch with the person you intend to use to alter a potential dress and show photos to find out about the possibilities of alteration and the price. The label size is always shown on our website as it is indicated by the seller and it should be written in the dress. The street size we try to convert into the street size of your country you logged in from or you have chosen. E.g. if a dress gets listed by a French seller her street size is converted into the correct German size when you logged in from Germany. The whole street size conversion table for the most common countries you find under “Dress expertise” and “size chart / measuring”. We also combine countries to make it easier for you to read:

US = USA, Canada

DE = Germany, Austria, Switzerland, Netherlands, Denmark, Sweden + Rest of Europe

IT = Italy

UK = UK, Ireland

FR = France, Belgium, Spain, Portugal

AUS = Australia, New Zealand
 

What is the difference between street size and label size?
The street size refers to the clothing size you usually wear, for example when you buy a summer dress. Each designer has his own size chart; this label size can be different from your street size. See also the FAQ above for more information.


How do I measure my bust, waist and hip size?
Hold the measuring tape firm but not too tight around the body. It’s not supposed to cut in. Stand up straight, in a natural pose, with your heels together and arms resting by the side of your body. In no case suck in your belly. It is the easiest if you have help by somebody else, then the results will be more accurate.

Bust: Measure the bust line at the fullest part of your chest. Pull the tape as tight, but again not too tight without changing the shape of your breasts. While being measured, your arms should be at your side and relaxed.

Waist: Wrap the measuring tape around your torso, at the smallest part of your waist. Typically it`s an inch or so above your belly button. This also is known as the natural waistline.

Hips: Measure with the tape around the fullest part of the hips.

Once you have taken your measurements, you can use them browsing through the offers by being able to judge if they might fit. Most gowns will require some alterations to obtain the correct fit.

 

Is it easy to alter a wedding dress?
If you fall in love with a dress that is one or two sizes over your size, an alteration by a tailor should be easy. Even the widening of a dress quite often is possible. If you order a dress from a designer through a bridal store it will most of the time arrive a little bit larger and a tailor has to touch the dress anyway. The alteration of dresses involves a lot of work and a couple of meetings. For this reason it is not cheap. Most bridal stores ask for a flat fee.



4. My Account

 

I forgot my password, what can I do?
Don’t get stressed. Just click on “forgot password” and we will send you an e-mail password request. You confirm the link in the e-mail, then we will send you a temporary password that you can change in your account later on.


Can I change the e-mail address linked to my MARRYJim account?
Yes, you can. Just log into your account and save the change.

How can I unsubscribe from the MARRYJim mailing list?
Just log into your account and change the settings for the newsletter and the e-mail alert. From the newsletter you can also unsubscribe at the bottom of the e-mail.

Can I delete my account?
Please send us an e-mail to customercare@marryjim.com, we will take care of it.

5. Site features

 

How can I change the measuring units, the language and the currency?
We try to preselect the country depending on your IP address, but you can change the country and with it language, measuring units, and currency. You can also independently change those as well.
 Just go to the upper right side and click on “Change your settings here“. Please note that by choosing a country you will not be limited to dresses from that country. This choice has no influence on the things that are shown on the platform.

Can you keep me up-to-date on news about MARRYJim and the wedding market?
Yes! Just sign up our newsletter. You can easily opt-out again. Each e-mail has an unsubscribe option at the end of the newsletter. And don’t forget to become a MARRYJim fan on Facebook and Twitter. We will even post more information there.


What is the photo competition about?
Every few month we will launch a new photo competition under a new motto. Be part of it and the blushing bride with the winning picture will win a fabulous prize
 

Feedback
If you bought or sold a dress on MARRYJim or want to give other feedback – we would love to hear your success story and comments. Just use our “Feedback” page or publish your story in “Jim`s Guestbook”. 

6. Contacting and negotiating with a seller

 

How can I contact a seller? 
You don´t have to be logged into your account to contact the seller, who can be a designer, bridal store, or private seller. Just click on the “contact seller” button next to the wedding dress. Our messaging system will forward your enquiry via e-mail. You can give the seller only your e-mail address to reply or include a phone number. Feel free to ask any question you want. Once the e-mail is forwarded to him, the communication will take place outside the MARRYJim platform. We do not publish the contact details of the sellers, just to protect their privacy, especially of the private sellers. Designers might have published their contact details in the designer index. Be very clear in communication with your seller; ask a lot of detailed questions about the dress to find out whether the seller is genuine and real, such as the following ones for private sellers:

- When did you acquire the dress, and did you buy it new or used?

- Do you have a proof that the dress is authentic?

- Did you note any problems or imperfections?

- Did you alter the dress?

- Can you alter the dress again?
- Some sellers use original photos from the designer, ask for real photos of the dress.

Discuss not only the dress and the price but also the payment method, the shipping method and shipping costs, insurance costs, and the return policy.

 

What if the seller does not respond?
Of course sellers are interested in getting back to every potential buyer, but give them enough time. If the seller still does not get back to you and especially in cases when it is a private sale, the dress might have been sold and they forgot to delete it or the seller might be traveling. Maybe you offered too low of a price or your e-mail seems suspicious. In any case, try to write them a second message and if they still do not respond let us know. We might have further contact details.
 

Can I bargain with sellers?
Yes, of course, especially with private sellers. Designers and bridal stores most of the time have fixed prices. The final price is entirely up to you and the seller. MARRYJim does not take any percentage of the sale.
 

What are Terms of Sale?
They are the rules you determine when buying a dress, e.g.:
- Does the dress already exist or will it be a bespoke dress on the measurements you give the designer/bridal store?
- Is the seller willing to ship the dress or does he sell it only locally?
- Is it a final sale or are returns accepted within a certain number of days after receiving the dress
- When and where will the transaction occur
- Method of payment
- Who’s paying for the packaging, shipping costs and return shipping fees (if requested)
- Who is paying for things like taxes, duty etc.


What is the return policy?
If you are buying from a designer, bridal store or any other company you have more rights. The return policy is normally part of the Terms & Conditions of the company. If the store/company has none, the local laws of the country protect the buyer to a certain extent. A private seller is free to define his own return policy; he can accept returns or have an “all sales are final” policy. However, to have the possibility to return the dress is strongly recommended as you don’t know the seller. It is your responsibility to be aware of a sellers return policy and it’s guidelines before making a purchase. A seller is not required to accept returns, although it is strongly recommended. Ask the seller if he is willing to let you return it in a specific period (e.g. three days) to be able to check the condition.

How do I arrange the sale with a seller? Why is it smart to meet in person?
There are many options to arrange a sale. One way is to arrange everything via e-mail, phone, and to receive the dress by mail. The idea behind MARRYJim is that local buyers and sellers (designers, bridal stores, and other sellers) can connect in person. We strongly recommend that you arrange a meeting at a time and place that is convenient for both of you. In person it is easier to discuss a dress that will be produced just for you and designers, tailors and employees that work in this field are probably better in taking your measurements. If the dress already exists (sample, vintage, preowned etc.) you can inspect the dress closely and even try it on. You should ask for any marks and defects. Shipping costs can be reduced or eliminated and there will be less instances of fraud.
On top you can pay in cash, which the seller normally prefers. Please prepare or ask for a receipt so that you have a proof that the purchase has taken place and that you paid for the dress. It might include the terms and conditions. Ask to add the return policy.
 

How does packing and shipping work?
Again, we suggest that brides and designers/sellers meet directly to discuss the dress together (order, bespoke) and/or to inspect and try on dresses also to discuss details of the sale. If there is no other way and you are receiving the wedding dress by mail make sure that the seller contacts a professional mail carrier, such as DHL, United States Postal Service, FedEx, UPS, Canada Post, or others. They should keep a proof of posting and make sure that you will be provided with a tracking number. The number allows you and the seller to follow the shipment and proofs that the seller did in fact send the parcel. Also ensure that the package is insured incase of damage and/or loss to the full value of the dress.



Who pays for the packing, shipping and insurance costs?
The costs of packing, shipping, and insurance can be covered by you, the seller, or both. It’s totally between you and the seller to decide and to negotiate. Don’t forget that bridal gowns are large and have to be handled with care when it comes to packaging .Shipping large,heavy boxes might be expensive. We recommend that you discuss the details before you finalize the sale. If you are allowed to return the dress, you should also agree in advance who’s responsible for the return shipping fees. Try to get an estimate for the costs to ship beforehand by entering the approximate weight and volume by visiting websites of carriers like FedEx, UPS, DHL, national postal systems … Before you hand out any mail address of yours make sure it is a serious seller (see fraud).
 

How can I make sure that my dress arrives safe by mail?
You want the dress to arrive safe. Please make sure that the dress is packed with care, that the dress cannot become damaged or misshaped. We would recommend insuring the dress you are buying to its fullest value. Please talk about this directly with the seller.
 

Does MARRYJim help me negotiate or help me to arrange payment and shipping?


MARRYJim is a pure listing platform; we do not offer any type of mediation between buyers and sellers. Price, payment, and shipping negotiation are ultimately your decision. In general, we recommend that you meet with the seller in person to discuss details of the sale directly. Also, you will be more confident in purchasing if you can inspect and try on the dress.

 

What's the most secure way for me to send payment to the seller?
If you buy a dress in a store or from a professional designer, they will most likely offer you to pay cash, by debit, or credit card. In Europe, wire transfers are very popular, too. In case you buy from a private seller the safest way of course, is to meet in person and inspect the dress before making the deal. This way you can avoid fraud. If you feel good about the dress and you want to buy it you can pay cash or check . In general, it is more the seller who’s afraid of some payment methods. If you are dealing with a local seller the seller might prefer to receive payment in cash. Please see FAQ “Why is it smart to meet in person?” with the tips how to handle the sale. If an item is being shipped we recommend payment through an Escrow service, PayPal, or Google Checkout! Even if you have no PayPal account you can pay on PayPal with your credit or debit card. PayPal keeps your card information secure. Note that PayPal does NOT hold funds pending delivery of an item. They don’t offer any type of insurance or guarantee on the transaction. Credit card payment or a certified check is an option as well. Sellers will want to avoid wire transfers (in Europe very common), checks or cashier checks as they can bounce. As the seller might not hand out the dress before you have paid and you on the other hand are afraid of paying beforehand we recommend you use an escrow service, at least for high-priced items -- €/$/£ 500 or more. An escrow service is a neutral third party that protects buyers and sellers. It collects the buyer's payment and doesn't give it to the seller until the buyer has received the item and all conditions of the sale have been met. Read more information about escrow services in the next FAQ.

 

Why should I use an escrow service and how does it work?
We recommend you use an escrow service for high-priced dresses which are sent by mail. The services normally are offered for any amount, but usually for €/$/£ 500 or more they are more important. The service is acting as an intermediary, creating a secure transaction for both buyer and seller. It protects the seller giving them the certainty that the money is deposited before sending the dress and the buyer is assured that he will receive and be able to check the dress before authorizing the payment to the seller. The service reduces the risks of fraud for buying or selling on the internet, for companies and private parties. We can recommend the following companies for these transactions:
US/AU: Ecrow.com (http://www.escrow.com)
Germany/Austria: iloxx Safe Trade
International transactions: Escrow-Europe (https://www.escrow-europa.com)
Be careful, there are faked escrow services in the internet.

7. Fraud

 

How do I know whether my seller is genuine?
If you buy from serious designers and bridal stores you should of course be on the safe side. The appointment in the store or studio is the most natural thing and through some research on the internet you can find out a lot more and feel comfortable about the seller. All of them have professional websites. In the case you buy from a private seller or other sellers (like a reseller) you should think of the basic idea behind MARRYJim, which is to connect people locally. It’s the natural wish of a bride to inspect the dress and try the dress on, anyway. Nowadays there are scammers everywhere and there are not only predator sellers but also buyers. So you have to be extremely careful and cautious buying something from a person you don’t know and have not met yet. To avoid fraud you should be aware of first signs for scamming:
- awkward e-mails written in poor English or grammar
- deals that sound too good to be true
- beware of sellers who ask you to pay using a method not mentioned in the listing
- sellers who ask for instant cash by wire transfer (e.g. Western Union, MoneyGram) after you contacted them. This is very risky as you don’t know whether you will get your dress.
- sellers who do not want to talk on the phone or meet in person
- sellers who can’t give you details about the dress.
- a man who wants to sell a wedding dress
- a person that sells on behalf of a client
- someone who claims that MARRYJim handles, assists, or guarantees a payment transaction
- sellers who don’t give you a valid mailing address
If you receive an e-mail like this, it is probably a scam. Do not reply to the sender, and stop any transaction. If you have the slightest concern please forward the messages to us.

 

How can I avoid buying from a scammer?
To be on the safer side you should choose bridal stores and designers and buy the dress in the retail store in person. Always remember that you buy from a seller, not from MARRYJim. The list above provides only indications of potential fraud or scamming. One of the first messages to the seller should be that you propose a meeting in person – scammers normally would not agree to this. Even if you cannot meet later on, at least ask the question. We also recommend talking to the potential seller on the phone (they should call you; scammers would never give you a real phone number). Real brides are able to talk about the wedding, why they have chosen this dress with this silhouette, color, etc. Try to build a “personal relationship” till you feel comfortable. Here are some simple rules:
- Never, ever, ever click on a suspicious looking email.
- Buy locally.
- Deal only with people who you can talk to directly.
- Never hand out personal or financial information like your bank account number, your credit card number, social security, passport number, ebay/PayPal information, etc.
- Make sure you are paying a fair amount by comparing the seller’s price with the retail price of the dress or similar dresses by this designer.
- Ask a lot of detailed questions about the dress, such as  
  + When did you acquire the dress, and did you buy it new or used?
  + Do you have a proof that the dress is authentic?
  + Did you notice any problems or imperfections?
  + Did you alter the dress?
- Some sellers use original photos from the designer, ask for real photos of the dress.
- Let the seller send you as many photos of the dress as possible.
- You should also know the following about the seller: Name, Street address, Phone number, e-mail address
- Try to use an escrow service as they only release your money when you received the dress.
- Always have an item shipped with insurance and a tracking number.
- If you have doubts try to meet. Just to be on the safe side we suggest meeting at a neutral place.
If you are suspicious don’t buy anything from this person, and don’t give him any bank or other personal information.


What if it is too late and I encountered a fraudulent seller?
If you have handed out bank information, credit card information or information related to your PayPal account – please contact your bank, credit-card company, or PayPal immediately. On top you should report the crime to Internet Fraud Complaint Centers, Federal Trade Commissions or similar institutions. Please also report the case to us so that we can try to help. If a listing on our platform looks suspicious please report this as well, clicking on “Notice something wrong? Please, let us know“.
 

Where can I find additional information about how scammers work?
A good US website is the “Internet Crime Complaint Center” that works with the FBI and lists more Internet Crime Prevention Tips and Internet Crime Schemes: http://www.ic3.gov
Wikipedia: http://en.wikipedia.org/wiki/Internet_fraud
http://fraud.org/tips/internet/fakecheck.htm
http://www.fraud.org/internet/inttip/inttip.htm
https://www.paypal.com/cgi-bin/webscr?cmd=_security-center-outside
http://www.ftc.gov

  

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QUESTIONS FROM SELLERS:
1. About MARRYJim

 

What is MARRYJim?
MARRYJim is a high-end internet based showroom for wedding dresses where buyers and sellers can connect directly. We help to make finding the perfect dress, easy. First of all we introduce younger and established international designers with their unique dress collections. We especially try to discover the trendy unknowns – tomorrow’s stars. We try to look behind the scenes in fashion capitals of the world from New York, to Berlin, to London and many more cities. To these designers we offer, as well as to their bridal stores, to list their gowns to reach new customers worldwide. Of course, it is a great opportunity to sell sample dresses that were tried on in the store or worn at fashion shows or even to clear out discontinued or discounted dresses from the inventory. In addition, we also offer private individuals the opportunity to sell new, nearly new, and once worn wedding dresses. Brides-to-be on the other hand can discover new dresses and designers within a wide, international selection. They can order them and receive them by mail but also make an appointment in the studio or bridal store. We connect you to new potential clients and of course making a new bride pricelessly happy.
 

Who started MARRYJim?
Ulrike Adler Stevens based in New York, Nina Dautzenberg in Berlin and Andrea Gadesmann in Zurich are the founders of MARRYJim. Today mainly Ulrike is taking care and enhancing the website.
 

Who uses MARRYJim?
MARRYJim is a listing venue specializing in connecting buyers and sellers of new and second hand bridal couture. The platform addresses brides-to-be, recent brides, bridesmaids and grooms or professionals like designers, bridal stores, wedding planners or other wedding retailers, and anyone else interested in buying, selling and discovering gorgeous wedding gowns.
 

Why should I sell my wedding dress?
There are so many reasons and it’s a win-win for all involved: 

- Recoup about + 30% and more of the cost of your dress.

- It’s sad to store it in a box under the bed or use up space in the closet - not see the light of day for a long time.
- Help another bride save and have the wedding of her dreams on a realistic budget and look just as gorgeous on her wedding day as you did.

- Love the Earth! Recycling a wedding gown is good for the planet.

- Did you buy more than one dress because you found another one that fitted you better or because you got married again? 

- Your daughter might like to buy her own dress – we give you the opportunity to make another girl happy.

- You found your mother’s or grandmother’s beautiful vintage dress?

- You can spend the extra money you made on anything you’re heart desires! 

 

 

2. Site features

 

How can I change the measuring units, the language and the currency?

We try to preselect the country depending on your IP address, but you can change the country and with it language, measuring units, and currency. You can also independently change those as well.
Just go to the upper right side and click on “Change your settings here “. Please note that by choosing a country you will not be limited to dresses from that country. This choice has no influence on the things that are shown on the platform.

How do brides-to-be search for a wedding dress?
There are several ways to search for wedding dresses on MARRYJim.

- Brides-to-be use the search field in the upper right-hand corner.

- They use the “Find a dress” tab in our upper navigation and choose to look at all wedding dresses, new arrivals, dresses we love, most popular dresses, best deals or most unique dresses.

- Dresses we love has subcategories that narrow searching even further for brides-to-be with examples from classic, trendy, romantic, modest, glamorous, sexy, unique and more
- They can also use our Designer index.

- For specific searches for example, say certain embellishments, they can use our advanced search tool that has more criteria to offer than the normal left navigation.

- The search criteria we defined (left navigation and advanced search) are a key for them to find a dress or a designer in their neighborhood, the right style, price range, color, etc. …
 

What are “My Favorites”?
This feature is more for buyers, where they can save dresses and always look them up again.
 

Can you keep me up-to-date on news about MARRYJim and the wedding market?
Yes! Just sign up our newsletter. You can easily opt out again. Every e-mail has an unsubscribe option at the end of the newsletter. And don’t forget to become a MARRYJim fan on Facebook and Twitter. We will even post more information there.

 

What is the photo competition about?
From time to time we will launch a new photo competition under a new motto. Be part of it and the blushing bride with the winning picture will win a fabulous prize.



Feedback
If you sold a dress on MARRYJim or want to give other comments – we would love to hear your success story and comments. Just use our “Feedback” page or publish your story in “Jim`s Guestbook”.
 

3. How does the selling work

 

Do I need an account?
Yes, you will need to sign up for a free account to 

- list a dress 

- receive messages from a potential buyer of your dress

- manage your contact details

- manage your newsletter subscription

- want to take part in the photo competition

- submit a video

To maintain the quality of our platform we validate the e-mail addresses. When you create an account you will receive a confirmation e-mail. Please check your spam folder if you do not receive it. Next, be sure to add MARRYJim.com to your "safe senders" list. If you are logged into your account you can change all data and unsubscribe from the mailing list. If you wish to delete your account please contact us directly at customerservice@marryjim.com.

 

Do you protect my e-mail address?
We do not sell or rent your e-mail address to anyone. Your privacy is extremely important to us. Potential buyers will not see your e-mail address, we forward their requests to you.
 

What can I sell on MARRYJim?
You can offer your new, used, vintage or sample gowns on MARRYJim.com. However, the sale will not take place on MARRYJim. We are just a research platform for brides.

What are your fees for listing a dress?
We are currently asking for a onetime listing fee of $ 12 or EUR 12. If the dress is not sold the listing expires after one year - plenty of time for your buyers to find and purchase your gown. We do not charge a commission or referral fee upon sale of your dress. All the proceeds from the sale are yours.
You can pay easily via Paypal or send us an e-Mail about other possibilites to pay the fee.

How does the payment work?
You can currently pay via Paypal, it´s totally save. Paypal offers different payment methods, from credit cards to direct debit. Or send us an e-Mail if you want to pay with a different method.
 

How do brides hear about MARRYJim? How long does it take to sell my wedding dress?
We are constantly engaged in promoting the platform online on multiple social media outlets and offline to ensure that as many people as possible will see your dress, so you do not have to worry. Marketing and press work is our background and that’s what we love. Our goal is to make the platform the # 1 in the world. How fast your dress will sell depends on one hand,  us promoting the platform, but also the type of dress, its condition, the price, market demand, and your talent of negotiating. Honesty, response time, and flexibility are just some key factors for a successful sale.
 

How do I create and list an item?
First, you need to sign up for a free account. Once registered, log in, then click on the “Sell a dress” button and “List your wedding dress” or go in your account to “My listing” and click on “Add new listing”. Fill out as much information as you have about your wedding dress, add photos and preview your listing to make sure it looks right. The more details you add, the higher the chance that your dress will be found by a bride-to-be.
 

What happens when my dress is sold?
Please remember to cancel your listing within two weeks when your dress is sold, so it is not confusing for other users and we can save you from unwanted e-mails. As the sale does not take place on the platform but directly between you and the bride you are responsible for deleting items that are no longer available for sale. Please log into your account and delete your wedding gown offer in “my listings”. In general, all wedding dress listings will expire 12 months after they have been posted, unless you delete them before then.
 

Am I allowed to edit my listing after it’s posted online?
Yes, you can update and change the text or photos of your listing any time when you log into your account and go to “My listings”. There you click on “Edit your listing”.


Thanks
Why is there a contribution button? We spend a lot of time, actually every day, on keeping MARRYJim up and running and to launch the website we spent ten thousands. If you like or liked MARRYJim, we would be happy about any small contribution. With Paypal it only takes a minute: https://www.marryjim.com/en/thanks
 

4. How to create the perfect listing

 

How much should I sell my dress for?
Setting the price is entirely up to you, however, when choosing a price at which to sell your dress you need to be realistic. The best way to decide what price to sell it for is to think about what you would be willing to pay for it, whether it’s new or secondhand. You need to remember that buyers are taking a bit more of a risk when buying a preowned dress, accordingly, they won't be willing to pay the full price. Also, they don’t yet have the same emotional connection to the dress as you have. We give you some guidelines that you might find helpful:

- If your dress is new, unworn, still with tags and even in an original box or bag, we suggest a 20-30% discount off the retail price.

- If your dress is once worn or used and in good condition, we recommend a 40-50% discount off the original retail price.

- If your dress is damaged, not dry-cleaned, or more than 2 years old, we suggest a 60%-80% discount off the original price.

- The price should reflect the condition of the wedding gown.

- Big designer name gowns will usually be higher priced than lesser known gowns due to the popularity of the designer. 

- A discontinued style from former seasons should be priced lower than designer dresses that are still available in stores. Bridal fashion does change, so after a while your dress may not be as popular as it has been previously. If you are not receiving many inquiries for your gown you can lower the price later. We recommend that you decide who will pay for shipping and insurance, if required, before you finalize the sale.


What should I do to sell my wedding dress even faster? How do I make my advert look good?
There are some things you can do to make your items more likely to sell. For example, writing a great description with a lot of details, submitting more than one photo, and pricing your items competitively will catch the attention of more buyers. Nowadays social communities have such a power that it might be smart if you share your listing. We have added share buttons for Facebook, Twitter, MySpace, Digg, StubleUpon …for you already, next to your listing. Spread the word! The more people talk about your dress the better the platform is. This is a summary of selling tips to get a compelling listing:

- Provide a detailed description as if you would describe your dress to a friend

- Tell the story of how you and your dress got together

- It is important to include the bust, waist and hip size – this helps the most to know whether it will fit its future owner.
- Be truthful about the dress you are posting for sale: explain in detail if there are any defects like rips, markings, etc.

- Submit multiple photos of good quality, including front, back, and detail views

- Use photos which show the dress being worn

- If you get a request call the person instead of writing back, it makes it way more personal and your chances go up!
- E-mail buyers as many photos as possible

- Choose a selling price that attracts buyers and be willing to negotiate

- Offer buyers to try it on or/and have the option to return the dress 
if need be
- Promote your dress using your communities
If your listing is not getting many enquiries, try to change the description and send us new photos to exchange them in your listing.


I want to add my measurements to increase trust. How do I measure my bust, waist and hip size?

Hold the measuring tape firm but not too tight around the body. It’s not supposed to cut in. Stand up straight, in a natural pose, with your heels together and arms resting by the side of your body. In no case suck in your belly. It is the easiest if you have help by somebody else, then the results will be more accurate.

Bust: Measure the bust line at the fullest part of your chest. Pull the tape as tight, but again not too tightwithout changing the shape of your breasts. While being measured, your arms should be at your side and relaxed.

Waist: Wrap the measuring tape around your torso, at the smallest part of your waist. Typically it`s an inch or so above your belly button. This also is known as the natural waistline.

Hips: Measure with the tape around the fullest part of the hips.
Once you have taken your measurements, you can use them browsing through the offers by being able to judge if they might fit. Most gowns will require some alterations to obtain the correct fit.

Will professional dry cleaning help to sell my dress?
Of course! It will increase trust in the dress when you sell your dress professionally cleaned and you can state in your listing that there are no stains on the gown. Also if you have a vintage dress it is good for the buyer to know that it was professionally preserved. Click here for more information on cleaning/storing.
 

Is it mandatory to fill out all of the fields when listing my item?
Of course not. But we’ve found that sellers who provide all the information about their wedding dresses tend to sell their items faster and for more money. The more fields you fill out, the more often your dress will be shown in the search results. More information helps the buyers to better understand whether the dress is what they are searching for. We also send brides-to-be offers that match their “Saved Search” criteria, so when your dress matches those it will be e-mailed to them.

 

Which pictures should I use?
Never underestimate the power of beautiful pictures! Great photos are an important part of a compelling listing; they give the potential buyer a better understanding of the dress and will increase trust. You can upload up to 6 photos in a jpeg, gif, pjpeg, png and x-png format, smaller than 2 MB each. Ideal is a potrait format, have a look at the pictures other sellers uploaded. You can upload large photos, in length and hight, so that buyers can zoom in with the magnifying glass. Upload multiple photos of your dress. They should cover:
- full length front
- full length back
- photos from the side
- detailed close-up of the bodice and the material
- unique details that you want people to notice, e.g. beading or embroidery
- a photo of the label/tag
If your item was used or worn in a wedding, it's a good idea to upload photos from your big wedding day. We are sure you were a glowing bride! You can also take your own photos of the dress on an actual person or on a dress form. This allows the buyer to get a better idea of the shape and fit. Try to avoid photos on hangers or of the dress laid out on a floor.


Can I use the original photographs from the designer’s website (copyrights)?
First of all there are copyrights on the photos you can find on the internet or in catalogues. The rights belong to the photographers, designers and models and you might get sued if you use them to sell your dress. If we see any original photos we delete them. If you know the designer personally you can always ask them if they give you the permission to use their pictures and write us an e-Mail. They might be interested in having the nicest photos shown on the internet as well. Even if you are allowed to use original photos you should add some photos from your wedding in order that the bride-to-be gets a better feeling how the dress looks in real life. If you do not want to show your face to keep your identity secure, just send us the photos and we will take care of it. We blank out your face and e-mail the photos right back.

 

I don't want my face to be in the photos - what can I do?
If you want to keep your identity secure and your face to be blanked out of the photos please send us the picture to customercare@marryjim.com and we will take care of it ahead of your process of listing the dress. If you already listed the dress, you can also send us an e-mail and we will change the photos in your listing as soon as possible.
 

I have deleted my item by accident, can I get it back?
Once you've deleted an item, it will still be saved in our database. Just send us an e-mail to customercare@marryjim.com so that we can reactivate your listing.

 

What are Terms of Sale?
They are the rules you determine when selling a dress, e.g.:

- Are you willing to ship the dress or sell it locally?

- Is it a final sale or is a return accepted within a certain number of days after receiving the dress

- When and where will the transaction occur

- Methods of payment being accepted

- Who’s paying for the packaging, shipping costs and return shipping fees (if requested)

- Who is paying for things like taxes, duty, etc.

Regardless of the terms you choose, it is important to remember that the more flexible you are the easier it will be to make a deal. Think of you as a potential buyer.

 

Return policy
You are free to define your own return policy; you can accept returns or have an “all sales are final” policy. However, a return policy is strongly recommended, as a potential buyer may be hesitant to purchase something without a return option. The buyer has never met you. These are tips for return policies so that nobody takes advantage of you:
- Define a finite period regarding notification and shipping back. E.g. the buyer has to notify you within 2 days after receiving the dress and then has to send it back within 48 hours.
- The buyer should be responsible for shipping and insurance charges – this will help to attract serious buyers.
- You can ask for a return fee of 5 % to 10 % of the value of the dress.

5. Negotiating with the customer

 

How will buyers contact me?
You will be listed anonymously, from our side we don’t publish any address or contact details that you have given us when you signed up for your account. A potential buyer will contact you through our messaging system on the platform ("contact seller"). The enquiry is forwarded to you via e-mail, as your e-mail address is attached to your listing/account. Once you receive the e-mail you can answer by e-mail or talk directly with the potential buyer depending on the information they have sent you. You may wish to speak on the phone, or arrange a time to meet and ultimately sell your item. Be very clear in communication with your buyer; agree on a price, method of payment, shipping terms, and who pays for the shipping costs. Don’t forget to add “@marryjim.com” to your "safe list" on your e-mail account program so that you will not miss a message when a potential buyer tries to contact you.

 

What if a potential buyer offers me less than my asking price?
You may need to be flexible on the price to reach an agreement. If a buyer offers you less than your asking price, you will have to decide whether the offer is reasonable and weigh it against your wish to sell. However, you do have the option to make a counter offer with a price in-between theirs and yours, or stick with the original price but offer something for free e.g. a veil, shoes or to cover shipping charges. Of course you can stay with your asking price and refuse the offer.

 

Does MARRYJim help me negotiating or help me to arrange payment and shipping?
MARRYJim is a pure listing platform; we do not offer any type of mediation between buyers and sellers. Price, payment, and shipping negotiation are ultimately your decision. In general we recommend that you meet with the buyer in person to discuss details of the sale directly. Also, the buyer will be more confident if he can inspect and try on the dress.

 

How do I arrange the sale with a buyer?
There are many options to arrange a sale. One way is to arrange everything via e-mail and phone and to ship the dress to the potential buyer. But MARRYJim is also a website where local buyers and sellers can connect in person. We recommend that you arrange a meeting at a time and place that is convenient to both of you. The buyer can inspect the dress closely in person or try the dress on as well as pay in cash. Shipping costs can be reduced or eliminated and there will be less instances of fraud. If you receive a message that looks strange to you, of course you are not obliged to respond.


Why is it smart to meet?
If possible try to arrange a meeting for the buyer to inspect and try on the dress, discuss finances, if possible exchange in person for cash as well. It is wise for the seller to point out any marks or defects to avoid that the buyer comes back after the purchase. You should set up a statement that the exchange has taken place, that the dress was “sold as seen”, and maybe even the terms and conditions at time of the purchase and your return policy –which both of you should sign.

 

How does the shipping work?
Again, we suggest that buyers and sellers meet directly to inspect items, try on dresses and discuss details for sale. You can write in your listing that you prefer a local buyer for pick up/drop off. Buying a wedding dress is such a personal thing and is determined by so many factors that a lot of brides might not even think of shipping as an option. For this reason we offer brides to search our website entering the City/State/Zip to find local dresses. If you enter your City/State/Zip when and where you allow brides to try on the dress in person you might reach more potential buyers. Just think of yourself how you would feel buying a dress. If you feel uncomfortable meeting at home, you can arrange a meeting somewhere else and ask somebody else to join. If you are sending the wedding dress by mail, contact a professional mail carrier, such as DHL, United States Postal Service, FedEx, UPS, Canada Post or others. Always keep a proof of posting and make sure that you will be provided with a tracking number. The number allows you and the buyer to track the shipment and proofs that the buyer did in fact receive the parcel. Also make sure that the package is insured in case of damage and/or loss to the full value of the dress. Never ship your item until full payment is received.

 

Who pays for packing, shipping and insurance costs?
It’s up to you to define the shipping conditions. Most of our users choose the potential buyer to be paying for the packaging and shipping costs. You can discuss it further once you are in direct contact. We recommend that you negotiate the details before you finalize the sale. If the buyer is allowed to return the dress, you should also agree in advance who’s responsible for the return shipping fees. You might want to get an estimate for the cost to ship beforehand by entering the approximate weight and size on the websites of carriers like FedEx, UPS, DHL, national postal systems …
 

How can I make sure that my dress arrives safe by mail?
You want the dress to arrive safe with the bride-to-be. Please make sure that the dress is packed with care, that the dress cannot become damaged or misshaped. Ask your professional mail carrier if the package is packed properly. We would recommend insuring the item you are selling to its fullest value. Please talk about this directly with the buyer.


How do I make sure I get paid?
If you are dealing with a local buyer, the most secure way is to meet the buyer in person at a safe place to receive payment in cash. Study the notes carefully. If you are shipping an item we recommend payment through Paypal or Google Checkout! Be careful: If you are receiving money through PayPal or another online payment service, don't rely on an e-mail confirmation that you have received funds as this may have been faked. Don’t follow the links in the e-mail. Always log into your account for confirmation by typing the address directly into your browser. Also note that PayPal does NOT hold funds pending delivery of an item. They don’t offer any type of insurance or guarantee on the transaction. Credit card payment is an option as well. PayPal or a certified check is the suggested method of payment to use to receive money from the buyer. Unless you are paid in cash, always wait for payment to clear before handing over goods. Remember, in some situations a payment could still be withdrawn by the bank after it has cleared. Talk to your bank for more information on this. Checks or Cashier checks  (Barschecks) can bounce. We recommend you use an escrow service for high-priced items €/$/£ 500 or more. An escrow service is a neutral third party that protects buyers and sellers. It collects the buyer's payment and doesn't pass it on to the seller until the buyer has received the item and all conditions of the sale have been met. Read more information about escrow services in the next FAQ.


Why should I use an escrow service and how does it work?
We recommend you use an escrow service for high-priced dresses which are sent by mail. The services normally are offered for any amount, but usually for €/$/£ 500 or more because of price and value importance. The service is acting as an intermediary, creating a secure transaction for both buyer and seller. It protects the seller giving them the certainty that the money is deposited before sending the dress and the buyer is assured that he will receive and be able to check the dress before authorizing the payment to the seller. The service reduces the risks of fraud for buying or selling on the internet, for companies and private parties. For these transactions we can recommend the following companies:
US/AU transactions: Ecrow.com (http://www.escrow.com)
Germany/Austria: iloxx Safe Trade
International transactions: Escrow-Europe
Be careful, there are faked escrow services in the internet. 

6. Fraud

 

How do I know whether my buyer is genuine?
First of all, the idea behind MARRYJim is to connect people locally – the natural wish of a bride is to meet the seller, inspect the dress and try the dress on. Nowadays there are scammers everywhere (on Amazon, Ebay and smaller sites) and they not only prey buyers, but also sellers. So you have to be really careful selling something to a person you don’t know and you don’t meet. To avoid fraud you should be aware of first signs for scam when receiving inquiries:
- buyers who ask you to ship your dress sight unseen
- no interest in the details of the dress
- awkward e-mails written in bad English or grammar
- offers to send more money than the dress would cost (fake check) and then asking that you send them the excess  money back to them
- buyers who want to pay by cashier's check, wire transfers (however common in Europe!), western union or mailing a personal check
- from a man who wants to buy a wedding dress
- a person that will buy on behalf of a client
- the suggestion that shipping is handled via their shipping or courier service (3rd party)
- asking questions that are already clearly stated in your item description like price and size
- requests for your name, address, etc for printing on a (fake) cashier check
- someone that claims that MARRYJim does, assists or guarantees a payment transaction
- buyers who do not give you a valid mailing address
- buyers who do not want to talk on the phone
If you receive an e-mail like this, it is probably a scam. Do not reply to the sender, and stop any transaction. If you have the slightest concern please forward the messages to us.

 

How can I avoid selling to a scammer?
The list above provides only indications of potential fraud or scamming. Your first reply to the buyer should be that you propose a meeting in person – scammers normally would not agree to this. We also recommend talking to the potential buyers on the phone (they should call you; scammers would never give you a real phone number). Real brides are able to talk about the wedding, why they have chosen this dress with this silhouette, color etc. Try to build a “personal relationship” till you feel comfortable. If you have doubts try to meet. Just to be on the safe side we suggest that you don’t give your address but meet at a neutral place. If you are suspicious don’t sell anything to this person, and don’t give him any bank or other personal information. Simple rules:
- Deal locally, sell to brides-to-be by meeting them in person.
- Accept only your listed price as payment. Never accept more.
- Deal only with people who you can talk to directly.
- Never wire funds via Western Union, Moneygram or any other instant cash wire transfer services (However wire transfer between banks are common in Europe)
- Avoid fake cashier checks & money orders.  Note that banks will cash them, and you may be held liable afterwards.
- Never hand out personal or financial information like your bank account number, your credit card number, social security or passport number, ebay/paypal information etc.
- If you want to be on the safe side even avoid deals that involve shipping or escrow services.
- If a buyer sends an e-mail saying they have sent payment and/or if you receive a receipt from PayPal or Google Checkout check your account to make sure funds were deposited in your account before sending the item. But don’t click on the e-mail; it might be fake, login directly in those accounts.
- Always ship an item with insurance and a tracking number.

Which payment methods should I avoid concerning scam?
CASHIER CHECKS are always at your own risk so we don’t advise this. You should at least have checked with your bank and wait till the checks was cleared. NEVER accept a check with a higher amount! Those checks, normally drawn on a serious company are fraudulent. Once you cash the checks the bank and the issuing company may realize the scram and they will either not hand out the money over or reclaim the money from you. FAKE CASHIER CHECKS & MONEY ORDERS are common. You should note that banks will cash them, and you may be held liable afterwards. NEVER WIRE FUNDS via Western Union, Moneygram or any other wire services. Don’t forget however that in Europe wire transfers between banks are the standard payment method. NEVER GIVE OUT FINANCIAL INFORMATION (bank account number, credit card number, social security number, passport number, ebay/PayPal info, etc.) If you want to be really sure even avoid deals involving shipping or Escrow services.

 

What if it is too late and I encountered a fraudulent buyer?
If you have handed out bank information, credit card information or information related to your PayPal account  please contact your bank, credit card company or PayPal immediately. On top you should report the crime to Internet Fraud Complaint Centers, Federal Trade Commission's or similar institutions. Please also report the case to us that we can try to help. If a listing on our platform looks suspicious please report this as well clicking on “Notice something wrong? Please, let us know“.

 

Where can I find additional information about how scammers work?
A good US website is the “Internet Crime Complaint Center” that works with the FBI and lists more Internet Crime Prevention Tips and Internet Crime Schemes: http://www.ic3.gov
Wikipedia: http://en.wikipedia.org/wiki/Internet_fraud
http://fraud.org/tips/internet/fakecheck.htm
http://www.fraud.org/internet/inttip/inttip.htm
https://www.paypal.com/cgi-bin/webscr?cmd=_security-center-outside
http://www.ftc.gov

    


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QUESTIONS FROM DESIGNERS & RETAILERS:
1. About MARRYJim

 

What is MARRYJim?
MARRYJim is a high-end internet showroom featuring wedding gowns where buyers and sellers can connect directly. First of all, we introduce people like you, younger and established international designers with their unique dress collections to blushing brides to be. We search from city to city, world-wide, to find the cream of the crop for MARRYJim, who we know will be tomorrow’s stars. – We try to look behind the scenes in each fashion capital of the world from New York, to Berlin, to London and many more. To these designers we offer, as well as to their bridal stores, to list their gowns to reach new customers, across the world. Of course it is also a great opportunity to sell sample dresses that were tried on in the store, worn at fashion shows, or photo shoots. As well as put discontinued or discounted gowns from your inventory on clearance sale. In addition we also offer private individuals the opportunity to sell new, nearly new, and once worn wedding dresses. Brides-to-be, on the other hand, can discover new dresses and designers within a wide international selection. They can order them and receive them by mail but also can make an appointment at your studio or bridal store.
 

Who started MARRYJim?
Ulrike Adler Stevens based in New York, Nina Dautzenberg in Berlin and Andrea Gadesmann in Zurich are the founders of MARRYJim. Today mainly Ulrike is taking care and enhancing the website.
 

Who uses MARRYJim?
MARRYJim is a listing venue specializing in connecting buyers and sellers of new and pre-owned bridal couture. Users are brides-to-be, recent brides, bridesmaids, mothers of brides and grooms, but also professionals like designers, bridal salons, wedding planners, and anyone else interested in buying, selling and discovering gorgeous wedding dresses.  

2. Site features

 

How do brides-to-be search for a wedding dress?
There are several ways to search for wedding dresses. The brides-to-be
- use the search field in the upper right-hand corner
- use the "Find a dress” tab in our upper top navigation and can choose to look from new arrivals, dresses we love, most popular, best deals, most unique dresses, or all wedding dresses.
- "Dresses We Love" has subcategories that might be interesting for brides to explore: classic, trendy, romantic, modest, glamorous, sexy, unique
- They can also use our “Designer Index”
- If they only want to see new dresses offered by designers/labels they go to “Designer Collections".
- For specific searches for example you choose certain embellishments, they can use our “Advanced search” that has more criteria to offer than the normal navigation on the left.
- The search criteria we defined (navigation at the left side and advanced search) is a key for them to find a dress or a designer in their neighborhood, the right style, price range, color, etc. …

 

Can you keep me up-to-date on news about MARRYJim and the wedding market?
Yes! Just sign up our newsletter. You can easily opt-out again. Every e-mail has an unsubscribe option at the end of the newsletter.

 

What is the photo competition about?
From time to time we will launch a new photo competition under a new motto. Be part of it.

 

Feedback
If you sold a dress on MARRYJim or want to give other comments– we would love to hear your success story and feedback. Just use our “Feedback” page or publish your story in “Jim`s Guestbook”.

3. Selling dresses

 

Do I need an account?
Yes, you will need to sign up for a free account if you wish to sell wedding gowns as a professional partner. Once you are a registered user you can start to list your dresses. To maintain the quality of our platform we validate the e-mail addresses, also of our sellers. When you create an account, you will receive a confirmation e-mail. Please check your spam folder if you did not receive it. Next, be sure to add MARRYJim.com to your "safe senders" list. If you are logged into your account you can change all data and unsubscribe from the mailing list. If you wish to delete your account please contact us directly at customercare@marryjim.com.

 

Do you protect my e-mail address?
We do not sell or rent your e-mail address to anyone. Your privacy is extremely important to us. Potential buyers will not see your e-mail address looking at the listing, we forward their requests to you.


What can I sell on MARRYJim?
You can sell new, nearly new, sample, vintage, once worn wedding dresses – whatever you would like to offer.

 

Do I list regularly priced or discounted wedding dresses?
Setting the price is entirely up to you, this is your business and you are the best person to decide about the price! MARRYJim is a place for brides to find new dresses with regular prices as well as great deals. We leave it up to you. You don’t even have to mention a price at all. Most likely you will use the same prices you have in your store. If you offer samples, discontinued styles from a former collection or preowned dresses the gowns, of course, should be priced lower.


Do I have to show my company name?
No. You don’t have to publish your company name or show on google maps where your studio/store is. But of course it helps to establish trust and it will draw more people in your store.
 

What are the costs to sell on your platform?
MARRYJim allows you to present your bridal collection to brides. There will be a small fee depending on the number of dresses you want to sell. We don't charge a commission or referral fee upon sale of your dresses. All the proceeds from a sale(s) are yours to keep.
Please get in touch with us to discuss all possibilities of working together:
Ulrike Adler Stevens
New York City / Frankfurt am Main
Telefon +1 917 592 7025
designers@marryjim.com
 

It seems like a lot of work to upload all the dress information? 
Yes, it will be some work to upload all the information and photos concerning the dresses you want to sell. Honestly, it would not be less if you would have your own online shop. To make life easier for you, though, we offer you to inactivate dresses without deleting them. They are in our shadow database; no one visiting the platform will see them. You are able to pull them up later again. Let’s say you design or receive a similar dress as the one that was in the collection before, you can easily list this dress by changing some information and activating the dress in the database. By activating and inactivating dresses you can learn which styles and trends attract most brides. Nevertheless, inactive dresses might have been saved by some users as favorite dresses before you deactivated them. A short version of the listing will still be shown in their account.

 

How do I sell the first dresses?
Once you have registered for an account and uploaded the dresses you just have to wait for the first brides to contact you. You and the bride then decide how to get together on the sale. In your account and on the dress detail page you can see how many times each of your dresses has been viewed and saved as a favorite dress by brides to be. Over time you can learn which dresses attract the most attention and sell the best.
 

What happens to my listing once the dress has been sold?
Once a dress has been sold and you cannot sell it another time or in another size, you will might want to delete the dress or inactivate the listing in “My account – my listings”. Then the listing cannot be found on the platform anymore. If you can reorder or redo the dress you can still keep the listing online but we would recommend that you write a comment in the dress description, e.g. the time period when it can be delivered after an order comes in. We have a lot of brands that do bespoke dresses and they have photos on our side to attract customers. It´s less about the single dress than getting in touch with a bride and invite her to the studio.

 

Can I post multiples of the same dress in one listing?
Yes, you can offer one dress in different sizes. You just add the different sizes to the dress listed.

 

Will anybody see that I listed a new dress?
Once you list a new dress it will be shown in “New arrivals” on MARRYJim. The editorial team on top scans all the new listings and marks some as “our favorites”. Please try to list your dresses as detailed as possible. The more information you provide the more likely your dress will be found. Please let us know about new dresses, a new collection ect. We do a lot of press work, we post dresses on social media platform such as Pinterest, Instagram or Facebook.   

4. How do I create a listing

 

How do I list an item?
First you need to sign up for a free account. Once registered, log in, then go to “My listings” in your account and click on “New Listing”.Fill in as much information aquired about the wedding dress, add photos, and then preview your listing to make sure it looks perfect. The more details you add, the higher the chance that your dress will be found by a bride-to-be. When you are finished editing, your item will be published on the site immediately. 
 

Can I edit my listings after they were posted online?
Yes, you can update and change your listing(s) any time after you logged into your account and then go to “My listing”.
 

I have deleted my item by accident, can I get it back?
Once you've deleted an item, it will still be saved in our database. Just send us an e-mail to customercare@marryjim.com together with the dress ID or name so that we can reactivate your listing.

 

Is it obligatory to complete all of the fields for my listing?
Of course not. Although, we have found that designers and retailers who provide all the information about their wedding dresses tend to sell their items faster and for more money. The more fields you fill out, the more often your dress will be shown in the search results, the more “saved search” alerts go out, and the better potential buyers understand whether the dress is what they are looking for.
 

How can I enhance the chance of getting a good response to my listing?
There are some things you can do to make your items more likely to sell. For example, writing a great description with a lot of details, submitting more than one photo, and pricing your items competitively will catch the attention of more buyers. Nowadays social communities have such a power that it might be smart if you share your listing. We have added share buttons for Facebook, Twitter, MySpace, Digg, StubleUpon … for you, already next to the listing. The more people talk about your dress and the platform, the better. Of course we work on this as well. Summary of selling tips to get a compelling listing:
- Describe the dress in detail
- Write a bit about you as the designer / the shop
- Submit multiple good quality photos that include the front, back and detailed views of the gown
- Use photos which show the dress being worn
- E-mail buyers as many photos as possible, may be even send samples of fabrics by mail
- Choose a selling price that attracts buyers and be willing to negotiate
- Offer buyers to try the dress on in person or/and to return the dress
- Be truthful about the dress you are posting for sale: explain in detail if there are any defects like tears, marks, etc.
- Promote your dress using your communities

 

Where do I get good photos?
Never underestimate the power of beautiful pictures! If you have access including publishing rights to photos taken by professional photographers at fashion shows or for catalogues, press, or advertisements, etc. – that would be wonderful! You can upload up to 6 photos in a jpeg, gif, pjpeg, png and x-png format, smaller than 8 MB each. You can upload large photos, so that buyers can zoom in with the magnifying glass. Upload multiple photos of your dress. They should cover:
- full length front
- full length back
- photos from the side
- detailed close-up of the bodice and the material
- unique details that you want people to notice, like beading or embroidery
- photos of the label/tag (if you are not the designer yourself or represent the designer officially)
Great photos are an important part of a compelling listing; they give the potential buyer a better understanding of the dress and increase trust. If you have to take your own photos you should do this on an actual person or on a dress form.  This allows the buyer to get a better idea of the shape and fit. Try to avoid photos on hangers or of the dress laid out on a floor. If you are a retailer you might want to ask the designers whether you can use their photos. We try to partner up with as many as possible.


I’m a bridal store / reseller - can I use the original photographs from the designers website (copyrights)?
First of all there are copyrights on all photos you can find on the internet or in catalogues. The rights belong to the photographers, designers, and even the models. You will have to be careful using them. If you work with a brand or you know the designer personally you can always ask if you might obtain the permission to use the pictures. It’s in the highest interest of a brand to make sure it is shown with the nicest photos possible on the internet and to avoid bad-looking amateur pictures. So if you have the rights to use those photos, please let us know.

 

Terms of Sale & Return Policy?
The Terms of Sale are the rules you determine when selling a dress. As a company or commercial seller you have to check the legal conditions in your country, it might also be different for pure e-commerce sales and/or sales taking place locally. We can just give you some helpful hints; you might need a lawyer if you are not sure about rules.
- Are you willing to ship the dress or sell it only locally in your studio/store?
- Return policy and cancellation rights
- When and where will the transaction occur
- Methods of payment accepted
- Who’s paying for the packaging, shipping costs and return shipping fees (if requested)
- Shipping insurance
- Who is paying for things like taxes, duty. etc.
- Product warranty
- International trade: barriers to import or export
Regardless of the terms you choose, it is important to remember that the more flexible you are, the easier it will be to make a deal. Think of you as a potential buyer. Tips for return policies so that nobody takes advantage of you:
- Define a finite period regarding the notification and the return shipping. E.g. the buyer has to notify you within 2 days after receiving the dress and then has to send it back within 48 hours.
- The buyer should be responsible for shipping and insurance charges – this will help to attract serious buyers.
- You can e.g. ask for a return fee of 5% to 15% of the value of the dress – this will also help to attract serious buyers.  

5. Negotiating with the customer

 

How will buyers contact me?
Your e-mail address is attached to your listing. A potential buyer has to contact you through our messaging system on the platform ("contact seller") unless you choose to include your information in the listing. The enquiry is forwarded to you via e-mail. If you publish your name and city the client might call you directly looking up your contact details on the internet or in the yellow pages. Once you receive the e-mail you can continue to get directly in touch with the potential buyer. You may wish to e-mail her, speak on the phone, or arrange a time to meet and ultimately sell your item. In case of mailing the dress be very clear in communication with your buyer; agree on a price, method of payment, shipping terms, and who pays for the shipping costs. It is definitely easier to discuss all that face to face.Don’t forget to add “@marryjim.com” to your "safe list" on your e-mail account program so that you will not miss a message when a potential buyer tries to contact you.

 

How do I arrange the sale with a buyer?
There are many options to arrange a sale. One way is to arrange everything via e-mail and phone and to ship the dress to the potential buyer. But MARRYJim is also a website where local buyer and sellers can connect in person. We recommend that you invite the brides to your store/studio. The buyer can inspect the dress closely in person or try the dress on as well as pay in cash. Shipping costs can be reduced or eliminated and there will be less instances of fraud.  If you receive a message that looks strange to you, of course you are not obliged to respond.

 

Does MARRYJim help me negotiating or help me to arrange payment and shipping?
MARRYJim is a pure listing platform; we do not offer any type of mediation between buyers and sellers. Price, payment and shipping negotiation are ultimately your decision. In general we recommend that you meet with the buyer in person to discuss details of the sale directly. Also, the buyer will be more confident if she can inspect and try on the dress.

 

How does the shipping work?
We suggest that buyers and sellers meet directly to inspect items, try on dresses and discuss details for sale. You can write in your listing that you prefer a local buyer for pick up/drop off.  Buying a wedding dress is such a personal thing and is determined by so many factors that a lot of brides might not even think of shipping as an option. For this reason we offer brides to search our website entering the Country/City/Zip to find local dresses. Your Country, City, Zip will always be part of the brides search results. If you accept to show your full address on google maps and you allow brides to try on the dress in person you might reach even more potential buyers. Just think of yourself how you would feel buying a dress.If you are sending the wedding dress by mail, contact a professional mail carrier, such as DHL, United States Postal Service, FedEx, UPS, Canada Post or others. Always keep a proof of posting and make sure that you will be provided with a tracking number. The number allows you and the buyer to follow the shipment and proofs that the buyer did in fact receive the parcel.
Also ensure that the package is insured against damage and loss to the full value of the dress.

 

Who pays for the packing, shipping and insurance costs?
It’s up to you to define the shipping conditions. Most of our users choose the buyer to be paying for the packaging and shipping costs. You can negotiate it further once you are in direct contact with the potential buyer. We recommend that you negotiate the details before you finalize the sale. If the buyer is allowed to return the dress, you should also agree in advance who’s responsible for the return shipping fees.You might want to get an estimate for the cost to ship by entering the approximate weight going on websites of carriers like FedEx, UPS, DHL, national postal systems …

 

How can I make sure that my dress arrives safe by mail?
You want the dress to arrive safe with the bride-to-be. Please ensure that the dress is packed with care, that the dress cannot become damaged or misshaped. Ask your professional mail carrier whether the package is packed properly. We would recommend insuring the item you are selling to its total value. Please talk about this directly with the buyer.
 

How do I make sure I get paid?
If you are dealing with a local buyer, the most secure way is to meet the buyer in person at your store to receive payment, either via cash or credit card. If you are being paid cash, study the notes carefully. If you are shipping an item we recommend payment through Paypal or Google Checkout! Be careful: If you are receiving money through PayPal or other online payment services, don't rely on an e-mail confirmation that you have received funds as this may have been faked. Don’t follow the links in the e-mail. Always log into your account for confirmation by typing the address directly into your browser. Also note that PayPal does NOT hold funds pending delivery of an item. They don’t offer any type of insurance or guarantee on the transaction. Credit card payment is an option as well. PayPal or a certified check is the suggested method of payment to use to receive money from the buyer. Unless you are paid in cash, always wait for payment to clear before handing over goods. Remember, in some situations a payment could still be withdrawn by the bank after it has cleared. Talk to your bank for more information on this. Checks or Cashier Checks (Barschecks) can bounce. We recommend you use an escrow service for high-priced items - €/$/£ 500 or more or any value that would hurt you. An escrow service is a neutral third party that protects buyers and sellers. It collects the buyer's payment and doesn't give it to the seller until the buyer receives the item and all conditions of the sale have been met. Here's more information about escrow services:
 

Why should I use Escrow service and how does it work?
We recommend you use an escrow service for high-priced dresses which are sent by mail. The services normally are offered for any amount, but usually for €/$/£ 500 or more they are more important. The service is acting as an intermediary, creating a secure transaction for both buyer and seller. It protects the seller giving him the certainty that the money is deposited before sending the dress and the buyer is assured that he will receive and be able to check the dress before authorizing the payment to the seller. The service reduces the risks of fraud for buying or selling on the internet, for companies and private parties. For transactions we can recommend the following companies:
US/AU transactions: Ecrow.com (http://www.escrow.com)
Germany/Austria:iloxx Safe Trade
International transactions: Escrow-Europe
Be careful, there are faked escrow services on the internet.  

6. Fraud

 

How do I know whether my buyer is genuine?
First of all, the idea behind MARRYJim is to connect people locally – the natural wish of a bride is to meet the seller, inspect the dress, and try the dress on. Nowadays, there are scammers everywhere (on Amazon, Ebay, and smaller sites) and they not only prey buyers, but also sellers. So you have to be really careful selling something to a person you don’t know and you don’t meet.  To avoid fraud you should be aware of first signs for scamming:
- buyers who ask you to ship your dress sight unseen
- no interest in the details of the dress
- awkward e-mails, e-mails written in bad English or grammar
- offers to send more than the dress would cost (fake check) and then asking that you send them the excess money back to them
- buyers who want to pay by cashier's check, wire transfers (but common in Europe!), Western Union or mailing of a personal check
- a man who wants to buy a wedding dress
- a person that wants to buy on behalf of a client
- suggestions that shipping is handled via their shipping or courier service (3rd party)
- asking questions that are already clearly stated in your item description like price and size
- requests for your name, address, etc. for printing on a (fake) cashier check
- someone that claims that MARRYJim dhandels, assists or guarantees a payment transaction
- buyers who don't give you a valid mailing address
- buyers who do not want to talk on the phone
If you receive an e-mail like this, it is probably a scam. Do not reply to the sender and stop any transaction. If you have the slightest concern please forward the messages to us.

 

How can I avoid selling to a scammer?
The list above provides only indications of potential fraud or scams. Your first reply to the buyer should be that you propose a meeting in person – scammers normally would not agree to this. We also recommend talking to the potential buyer on the phone (they should call you, as scammers would never give you a real phone number). Real brides are able to talk about the wedding, why they have chosen this dress with this silhouette, color, etc. Try to build a “personal relationship” till you feel comfortable. If you meet in your store/studio it would be under your usual terms and conditions and return policy. You can still ask for cash in return to the dress. If you are suspicious don’t sell anything to this person, and don’t give him/her any bank or other personal information. Simple rules:
- Deal locally, sell to brides and meet them in person.
- Accept only your listed price as payment. Never accept more.
- Deal only with people who you can talk to directly.
- Never wire funds via Western Union, Moneygram or any other instant cash wire transfer services (Wire transfer between banks are usual in Europe)
- Fake Cashier checks & money orders you should avoid.  Note that banks will cash them, and you may be held liable afterwards.
- Never hand out personal or financial information like your bank account number, your credit card number, social security or passport number, ebay/paypal information etc.
- If you want to be on the safe side even avoid deals that involve shipping or escrow services.
- If a buyer sends an e-mail telling he/she has sent the payment and/or if you receive a receipt from PayPal or Google Checkout check your account to make sure funds were deposited in
  your account before sending the item. But don’t click on the e-mail; it might be fake, login directly in those accounts.
- Always ship an item with an insurance and a tracking number.

 

Which payment methods should I avoid concerning scam?
CASHIER CHECKS are always at your own risk, so we don’t advise this. You should at least have checked with your bank and wait till the check was cleared. NEVER accept a cheque with a higher amount! Those checks, normally drawn on a serious company, are fraudulent. Once you cash the check, the bank and the issuing company will realize the scam and they will either not hand out the money or will reclaim the money from you. FAKE CASHIER CHECKS & MONEY ORDERS ARE COMMON. You should note that banks will cash them, and you may be held liable afterwards. NEVER WIRE FUNDS via Western Union, Moneygram or any other wire services. But don’t forget that in Europe wire transfers between banks are the standard payment method. NEVER HAND OUT FINANCIAL INFORMATION (bank account number, credit card number, social security number, passport number, ebay/PayPal info, etc.) If you want to be really safe even avoid deals involving shipping or escrow services.

 

What if it is too late and I encountered a fraudulent buyer?
If you have handed out bank information, credit card information or information related to your PayPal account – please contact your bank, credit card company or PayPal immediately. On top, you should report the crime to Internet Fraud Complaint Centers, Federal Trade Commission's, or similar institutions. Please also report the case to us so that we can try to help. If a listing on our platform looks suspicious please report this as well clicking on “Notice something wrong? Please, let us know“.

 

Where can I find additional information about how scammers work?
A good US website is the “Internet Crime Complaint Center” that works with the FBI and lists more Internet Crime Prevention Tips and Internet Crime Schemes: http://www.ic3.gov
Wikipedia: http://en.wikipedia.org/wiki/Internet_fraud (English)
http://fraud.org/tips/internet/fakecheck.htm
http://www.fraud.org/internet/inttip/inttip.htm
https://www.paypal.com/cgi-bin/webscr?cmd=_security-center-outside
http://www.ftc.gov
and many more.